LATEST CIS-ITSM EXAM COST | CIS-ITSM DUMPS

Latest CIS-ITSM Exam Cost | CIS-ITSM Dumps

Latest CIS-ITSM Exam Cost | CIS-ITSM Dumps

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ServiceNow CIS-ITSM Certification Exam is an essential credential for IT professionals who want to demonstrate their understanding of IT service management best practices and their ability to implement and manage ServiceNow ITSM solutions. By earning this certification, IT professionals can enhance their career prospects and provide their organizations with the confidence that they have the necessary skills to optimize IT service delivery.

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ServiceNow Certified Implementation Specialist - IT Service Management Sample Questions (Q99-Q104):

NEW QUESTION # 99
Which of the following service catalogs are available OOTB as demo data? (Choose two.)

  • A. Software Catalog
  • B. Technical Catalog
  • C. Service Catalog
  • D. Hardware Catalog
  • E. ITSM Catalog

Answer: B,C


NEW QUESTION # 100
Recently a Salesforce org's integration failed because it exceeded the number of allowed API calls in a
24-hour period. The integration handles a near real-time, complex insertion of data into Salesforce.
The flow of data is as follows:
* The integration looks up Contact records with a given email address and, if found, the integration adds a Task to the first matching Contact it finds.
* If a match is not found, the integration looks up Lead records with a given email address and, if found, the integration adds a Task to the first matching Lead it finds.
* If a match is not found, the integration will create a Lead and a Task for that newly created Lead.
What is one way in which the integration can stay near real-time, but not exceed the number of allowed API calls in a 24-hour period?

  • A. Use the REST API as well as the SOAP API to effectively double the API calls allowed in a 24-hour period.
  • B. Create several Apex InboundEmailHandlers to accept calls from the third-party system, thus bypassing the API limits.
  • C. Write a custom Apex web service that, given an email address, does all of the logic the integration code was doing.
  • D. Create an Inbound Message that, using Flow, can do all of the logic the integration code was doing.

Answer: B


NEW QUESTION # 101
Universal Containers wants to use a Customer Community with Customer Community Plus licenses so their customers can track how many containers they are renting and when they are due back. Many of their customers are global companies with complex Account hierarchies, representing various departments within the same organization.
One of the requirements is that certain community users within the same Account hierarchy be able to see several departments' containers, based on a junction object that relates the Contact to the various Account records that represent the departments.
Which solution solves these requirements?

  • A. A Custom Report Type and a report Lightning Component on the Community Home Page.
  • B. A Custom List View on the junction object with filters that will show the proper records based on owner.
  • C. A Visualforce page that uses a Custom Controller that specifies without sharing to expose the records.
  • D. An Apex Trigger that creates Apex Managed Sharing records based on the junction object's relationships.

Answer: B


NEW QUESTION # 102
The change management lifecycle steps, in order, include:

  • A. Creation and Scoping > Implementation > Review > Closure
  • B. Creation and Scoping > Approval > Implementation > Closure
  • C. Creation and Scoping > Approval > Implementation > Resolution > Closure
  • D. Creation and Scoping > Approval > Control > Closure

Answer: B


NEW QUESTION # 103
How can you customize the process for normal change requests so that no approval is needed from assignment group manager when the risk is low?

  • A. In the "Low Risk Normal Change Policy" policy, Unselect the "Require Assignment Group Approval" check box.
  • B. Modify the script include "ChangeRequestStateModel_normal" so that no approval is needed when the risk is low.
  • C. In the "Normal Change Policy" policy, deactivate the "Low Risk Manager approval" decision.
  • D. In the "Normal Change Policy" policy, unselect the "Require Assignment Group Approval for Low Risk Changes" check box.

Answer: C


NEW QUESTION # 104
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